FAQ

Find answers about ordering, shipping, returns, payment and care from Bridal Crowns & Veils. We carry couture veils, tiaras, crowns, headpieces and bridal jewelry from Hermione Harbutt, Eden Luxe Bridal, Toni Federici, Untamed Petals, Luna & Stone, Laura Jayne Accessories and Dareth Colburn.

Ordering and savings

How do I use coupon code CROWNVEIL11?

Enter CROWNVEIL11 in the coupon field at checkout. The code takes 11% off your order, site-wide. If the discount does not apply, write to support@bridalcrownsveils.shop and we will check it on a business day.

Shipping

Where do you ship, how much does it cost, and how long does it take?

We ship worldwide, and shipping is free on all orders. Delivery takes 7 to 15 business days, depending on destination. For timing around a ceremony, contact support@bridalcrownsveils.shop before you order.

Returns and refunds

What is your return policy?

You may send items back by mail within 30 days for a full refund. You pay the return postage. To start a return, email support@bridalcrownsveils.shop.

What if my piece arrives defective?

Email support@bridalcrownsveils.shop with your order details and photos of the issue. A defective item returns free, and we will arrange the full refund after review.

Warranty

Do veils, headpieces and jewelry carry a warranty?

Yes. Items carry the manufacturer's warranty. Our team is based in the United States. For a warranty question, write to support@bridalcrownsveils.shop with photos and a description of the concern.

Payment

Which payment methods do you accept?

We accept credit cards and PayPal. All charges are shown in USD at checkout.

Help with fit and styling

How do I choose between veil lengths or headpiece placements?

Tell us your gown silhouette and ceremony look by email. Because our team works with veil length, pearl detail and crystal finish across these collections, we can explain how a piece sits and pairs. Reach us at support@bridalcrownsveils.shop.

How do I contact you?

Email support@bridalcrownsveils.shop from anywhere. Our team, based in the United States, answers on business days.